If there was an elf on the shelf in this house, he would most likely need therapy. Second Nature by Hand

Fast Shipping and Professional Packaging

We provide a variety of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff will package each item according to our strict requirements. Before shipping, your goods will be thoroughly examined and secured. We deliver to thousands of clients every day from all over the world. This shows how we're dedicated to being the largest retailer on the internet. Both Europe and the USA have distribution and warehouse centres.

It is important to note that orders with more than one item will be given a processing time according to the specific item.

Before shipping, we will inspect the ordered items thoroughly. The majority of orders will be sent within 48 hours. The expected delivery time will be between 3 and 7 days.

Returns

We don't manage the stock in our warehouse and factory. This means that the actual stock could change at any time. It is possible that you will not receive your order after it has been placed.

Our policy is valid for 30 days. If it's been more 30 days since you've bought the item We're sorry to say that we can't offer you a complete exchange or refund.

In order to be eligible for a return the item must be in good condition and in the same state as you received it in. The item must be returned in its original packaging.